PRIVACY

Privacy Policy

Effective date: March 30, 2026

1. Data Controller

NexoFiber is the data controller for personal data collected through this platform and website. For any privacy-related inquiries, please contact us through the contact form on our website.

2. Data We Collect

We collect information when you register, use the Service, or communicate with us:

  • Account data: name, email address, company, phone number.
  • Usage data: activity logs, IP addresses, browser type, pages visited.
  • Configuration data: OLT equipment credentials (stored encrypted), network topologies, ISP customer data.
  • Communications: messages submitted through the contact form.

3. How We Use Your Data

We use the data collected to:

  • Provide, maintain, and improve the Service.
  • Manage your account and subscription.
  • Send you Service-related communications (no advertising without consent).
  • Comply with legal obligations.
  • Detect and prevent fraud or unauthorized use.

4. Legal Basis for Processing

We process your data based on: (a) the performance of the service contract; (b) your consent, where applicable; (c) our legitimate interests in improving the Service; and (d) compliance with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers: companies that help us operate the Service (hosting, email, payments) under confidentiality agreements.
  • Legal authorities: when required by law or to protect our rights.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this policy. Account data is retained while your account is active. After cancellation, data is deleted within 90 days, unless a legal obligation requires otherwise.

7. Security

We implement appropriate technical and organizational measures to protect your data: AES encryption for sensitive credentials, HTTPS transmission, role-based access control, and a complete audit log. However, no system is completely infallible.

8. Cookies

We use only strictly necessary cookies for the operation of the Service (user session, language preference). We do not use third-party tracking or advertising cookies.

9. Your Rights

You have the right to access, rectify, erase, restrict the processing of, and port your personal data. To exercise these rights, contact us through our contact page. We will respond within a maximum of 30 days.

10. International Transfers

If your data is transferred outside your region, we ensure that such transfer is carried out with adequate safeguards in accordance with applicable regulations.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through a prominent notice in the Service.

12. Contact

To exercise your rights or ask questions about the processing of your data, use the contact form.